If you are having problems with your SR1 you can call us at
If you wish to try and fix the problem yourself, the user manual may be useful, and the following troubleshooting guide may be helpful too.
1) Problem communicating over ethernet with a direct connection from my SR1 to the TCP/IP port on my computer
Click here to download instructions on TCP/IP communication using a direct connection from your SR1 to your computer.
If you are still having trouble your SR1, it will need to come back to SRS for service. Click here to get an RMA number.