If you are having problems with your SR620 you can call us at
If you wish to try and fix the problem yourself, the user manual may be useful, and the following troubleshooting guide may be helpful too.
1) Instrument is unresponsive to front-panel button presses
Try a power-up reset. Turn the power off, then while holding the RESET key down, turn the power back on. After two seconds release the RESET key. If this doesn't correct the problem the instrument will need to come back to SRS for service. Click here to get an RMA number.
2) Can't send commands remotely over
Click here to download programming instructions using Hyperterminal.
If you are still having trouble your SR620, it will need to come back to SRS for service. Click here to get an RMA number.